At Edwin Stipe, we have the answers to your most common pricing, customer experience, and special service questions. From incentives and discounts for new customers to getting the best value for your money, we’re answering the questions most frequently asked by our customers.
If you are looking for a skilled HVAC or Plumbing contractor in Lehigh Valley and you have questions, this is the space to find the answer.
The Edwin Stipe HVAC & Plumbing team is here to guide you through the customer experience and provide clear answers to your pressing questions. The professionals with Edwin Stipe HVAC & Plumbing are here to help.
Are your technicians licensed and insured?
Yes, at Edwin Stipe, Inc., our technicians are both licensed and insured, ensuring that you receive professional and reliable service every time. This commitment to quality has been a cornerstone of our service for over 130 years, making us a trusted name in the industry. Choose Edwin Stipe HVAC & Plumbing for unmatched expertise and customer satisfaction. Contact us today to experience our top-tier services!
Can I get an estimated arrival time for my service appointment?
While I can't provide an exact estimated arrival time for your service appointment without further details, Edwin Stipe, Inc. is known for their timely and efficient service. For example, clients have mentioned receiving service within a few hours of scheduling. Should any changes occur, their office staff diligently communicates updates. For precise timing, I recommend contacting their office directly or checking any notifications from them regarding your appointment. Rest assured, Edwin Stipe's commitment to punctuality ensures you'll be in good hands.
How do you ensure that your technicians adhere to professional standards?
Edwin Stipe, Inc. ensures its technicians adhere to professional standards by employing certified and factory-trained professionals who are equipped with the latest technology. This combination enables them to diagnose and address any HVAC challenges with precision. Additionally, our technicians undergo rigorous training to enhance their skills and ensure they deliver top-notch service, as evidenced by positive customer feedback. Mario P. praised the professionalism and courtesy of our technicians, highlighting the commitment to high service standards. If you're looking for reliable and professional HVAC services, contact Edwin Stipe, Inc. for unparalleled expertise and commitment.
How do you ensure the quality of your work?
Edwin Stipe, Inc. ensures quality through a well-established combination of experience, service excellence, and customer satisfaction guarantees. With over 130 years of industry experience, the company prides itself on a legacy of quality and customer care. Their highly trained technicians use the latest technology to deliver superior workmanship.The company provides a 100% satisfaction guarantee on services, reflecting their confidence in quality assurance. Additionally, they offer thorough inspections, maintenance plans, and advanced diagnostic approaches to ensure systems are efficient and long-lasting.Customer feedback consistently highlights the firm's commitment to quality and service satisfaction. For instance, Brian was praised for his thorough inspection and cost-effective solutions, leading to a customer rating them as highly recommendable.For clients seeking reliable service, Edwin Stipe, Inc. combines technical expertise and a strong customer-first approach, ensuring every job meets high standards. Contact them today for a consultation or service!
How do you handle scheduling and appointments?
At Edwin Stipe, Inc., we have optimized our appointment scheduling to be efficient and customer-friendly. You can easily schedule an appointment over the phone or through our website. We provide timely updates, send appointment reminders via text, and even provide details and photos of the technicians arriving at your door. Our team is commended for its punctuality and flexibility. Shirley K. shared her experience, noting, "The technician called to say they were coming early and when that time didn’t suit us, he rescheduled without any hassle".Experience our excellent service today by scheduling your appointment with us. We assure you of a highly satisfactory experience.
How do you manage emergency service requests?
At Edwin Stipe, Inc., we prioritize swift and effective responses to your emergency service requests. Our services are available 24/7, ensuring that we are always there when you need us most. We offer same-day emergency system replacements and our service vehicles are fully stocked to handle repairs on the spot. We have built a strong reputation for promptness and professionalism, as Darlene S. highlighted: "Sebastian promptly responded to our emergency call and was able to diagnose and fix the issue in about an hour". Trust Edwin Stipe, Inc. to restore your comfort quickly. For immediate assistance, contact us today!
How does your company engage with the local community?
Edwin Stipe, Inc. actively engages with the local community through various initiatives. The company participates in local events and supports community welfare, reflecting a profound connection with Easton and beyond. Their commitment extends further through the Senior Appreciation Program, which offers a 5% discount to senior citizens, highlighting their dedication to acknowledging and supporting long-standing community members.
Moreover, the company’s legacy is deeply rooted in community service, with historical leaders like Henry Scherer actively volunteering as a firefighter and being involved in other community organizations. This tradition of community involvement is a testament to Edwin Stipe, Inc.'s enduring commitment to fostering strong relationships with the community it serves.
To experience this community-driven approach firsthand, reach out and see how Edwin Stipe, Inc. can assist you while supporting the larger community fabric.
What awards has your company received?
Edwin Stipe, Inc. has been recognized for its outstanding service and commitment to excellence. The company was voted the #1 Best Home Service Contractor in various locations including Milford, Nazareth, Easton, and more, a testament to its leading position in the HVAC and plumbing industry. Additionally, Edwin Stipe has achieved an A+ rating from the Better Business Bureau, affirming its high standards in service quality.
These accolades highlight Edwin Stipe, Inc.'s dedication to setting industry benchmarks, assuring customers that they are choosing a reputable and reliable contractor. To experience award-winning service firsthand, consider engaging with Edwin Stipe for your home service needs.
What happens if a technician is running late?
If a technician from Edwin Stipe, Inc. is running late, you can expect to be informed promptly. The company's approach emphasizes excellent communication, ensuring customers are updated with any changes to the schedule. A happy customer, Shirley K., mentioned that a technician from Edwin Stipe called ahead to update the schedule and was flexible in adjusting the time, ultimately arriving as promised and performing the service efficiently. This showcases Edwin Stipe's dedication to maintaining punctuality and high service standards, ensuring a seamless experience even when changes arise. If you need reliable HVAC or plumbing services with a promise of clear communication, Edwin Stipe is your go-to provider.
What is your policy on rescheduling or canceling appointments?
Edwin Stipe, Inc. is incredibly accommodating when it comes to rescheduling or canceling appointments. Our flexible scheduling policies ensure that rescheduling is hassle-free, allowing adjustments to fit your needs. As Marlon O. expressed, "They were incredibly accommodating when I needed to reschedule my appointment, which made everything so much easier for me". We prioritize your convenience and work diligently to maintain excellent service and punctuality, ensuring a smooth experience. To manage appointments efficiently, feel free to contact our customer service team. We’re committed to providing a stress-free experience. Contact us today to learn more about our flexible scheduling and rescheduling policies!
What kind of training do your employees receive?
At Edwin Stipe, Inc., our employees receive rigorous technical training to ensure they are equipped with the skills necessary to handle modern HVAC systems. Our technicians are factory-trained to use the latest technology, ensuring they provide top-notch service to every customer. This comprehensive training allows them to accurately diagnose and repair all types of HVAC systems, delivering solutions swiftly and efficiently.
Our commitment to training is evident in the feedback from customers like Mario P., who praised the professionalism and courteous nature of our staff, showcasing the high standards we instill in our team.
To experience our expert service firsthand, contact Edwin Stipe, Inc. today and trust your HVAC needs to our highly skilled professionals.
What measures do you take to ensure punctuality?
At Edwin Stipe, Inc., punctuality is a core element of our service commitment. We offer an on-time guarantee for every residential installation, ensuring that our technicians respect your time and minimize any inconvenience. This dedication to promptness is reflected in numerous customer reviews, such as John K., who praised that "the technicians are always on-time, courteous, and clean up the job site perfectly". Beyond punctual arrivals, our EASE Comfort Program membership further emphasizes priority scheduling, putting you at the top of the list for any service calls. Experience our reliable and timely service by contacting Edwin Stipe today!
Can I combine loyalty rewards with other promotions or discounts?
Combining loyalty rewards with other promotions or discounts at Edwin Stipe, Inc. is generally not possible. As per their offers, many discounts, such as the Veteran’s Discount and HVAC or Plumbing repair promotions, specify that they cannot be combined with other offers. This ensures each promotion maintains its distinct value and clarity for customers.In summary, while loyalty rewards are a great way to save, they typically stand alone to respect the terms and generous savings each offer provides. For more personalized assistance or current promotions, reaching out directly to Edwin Stipe, Inc. is recommended.
Do loyalty program benefits apply to all types of services?
Loyalty program benefits at Edwin Stipe, Inc. do apply to a wide array of services, particularly those related to HVAC and plumbing. For instance, their maintenance plans such as the Diamond, Gold, and Silver Plans, offer annual maintenance services, discounts on repairs, and more, specifically tailored for your HVAC and plumbing needs. Additionally, the Comfort Club membership extends benefits like discounted fees, priority service, and comprehensive maintenance across heating, cooling, and plumbing services.While these benefits cover a broad range of services, specific exclusions or conditions may apply for certain extras or non-standard services. To learn more about the details and confirm applicability for your specific service needs, I recommend contacting Edwin Stipe, Inc. directly.
Do you offer a loyalty program for repeat customers?
Yes, Edwin Stipe, Inc. offers a fantastic loyalty program called the Comfort Club. Members enjoy numerous benefits, including two precision cleaning visits per year (one for heating and one for cooling), a 15% discount on repairs, and a 15% discount on indoor air quality services. Other perks include priority service, no overtime fees, and a two-year parts warranty with continuous maintenance coverage. The Comfort Club ensures that your HVAC system operates smoothly and efficiently, providing peace of mind and cost savings over time.We encourage you to join the Comfort Club and experience these remarkable benefits firsthand. For further details or to enroll, please contact us today!
Do you offer special events or bonuses for loyalty program members?
Yes, Edwin Stipe, Inc. offers exclusive benefits for their loyalty program members through their Comfort Club. Members enjoy numerous advantages, such as two precision cleaning visits per year, a 15% discount on repairs, and priority service which ensures you always come first. This not only extends the life of your system but also helps in lowering utility bills and eliminates overtime fees.Happy customers like John K. have appreciated these perks, highlighting the professionalism and punctuality of Edwin Stipe’s technicians, and expressing a desire to continue with their services for future needs. To experience these outstanding benefits and ensure your HVAC systems are in top-notch condition, consider joining the Comfort Club today. Contact Edwin Stipe, Inc. to find out how you can enroll and start enjoying these exclusive advantages.
How do I sign up for your loyalty program?
To sign up for Edwin Stipe, Inc.'s Comfort Club loyalty program, you can simply start a new agreement by visiting their website or contacting them directly. By joining, you will enjoy numerous benefits such as priority service, discounts on repairs, and extended life for your HVAC and plumbing systems.Become a member today by reaching out to their team, and as Leon C. mentioned, you'll be impressed by their first-class service and professionalism.Don't miss out on this opportunity to ensure peace of mind with your home maintenance. Contact Edwin Stipe, Inc. now to get started!
How does your loyalty program work?
The Edwin Stipe, Inc. loyalty program, known as the Comfort Club, offers members excellent benefits for a nominal fee of $70 per month. As a Comfort Club member, you receive two precision cleaning visits per year, discounted service call fees, and a 15% discount on repairs and indoor air quality services. Additionally, members benefit from extended system life, lower utility bills, priority service, and no overtime fees.One satisfied customer, Emily P., highlights the unmatched service and reliability: We have used Edwin Stipe for close to 10 years and couldn’t be happier with their services. To enjoy such premium services, consider joining the Comfort Club for peace of mind and consistent home comfort.
What benefits do I get from your loyalty program?
Joining the Edwin Stipe, Inc. Comfort Club loyalty program offers a myriad of benefits designed to enhance your home comfort and maximize value. Members enjoy two precision cleaning visits each year, one for heating and one for cooling, ensuring your systems operate efficiently. You'll receive a 15% discount on repairs and indoor air quality services, along with priority service and no overtime fees. Further advantages include extended system life, lower utility bills, indoor air quality check-ups, and a two-year parts warranty with continuous coverage.Michael W. commends Edwin Stipe for their knowledgeable and effective service, highlighting the program's benefits. Join now for peace of mind and substantial savings on your HVAC and plumbing needs!
Can I provide feedback or reviews on your services?
Yes, you can certainly provide feedback or reviews on our services at Edwin Stipe, Inc. We value customer feedback as it helps us maintain our high standards of service and improve further. Customers like John K. have praised our team for being "on-time, courteous, and answering all questions,"
and multiple others share positive experiences. You can share your review on platforms such as Google Reviews by visiting our profile. Your insights not only help us but also guide potential customers in making informed decisions. Please feel free to share your experiences with us!
Do you offer any customer loyalty programs or incentives?
Edwin Stipe, Inc. offers a variety of customer loyalty programs and incentives designed to provide exceptional value and service to our patrons. Our "Comfort Club" membership is an exemplary program offering significant benefits, including two precision cleaning visits annually, a 15% discount on repairs, and priority service, all for a low monthly fee.
Additionally, we honor our veterans and seniors with dedicated discounts. Both the Veteran’s Discount Program and the Senior Appreciation Program provide a 5% discount, acknowledging the sacrifices and contributions of these valued community members. Join our loyalty programs today to experience these exclusive benefits and more!
How can I contact customer support if I have an issue?
To contact customer support at Edwin Stipe, Inc., you can fill out their online contact form for non-urgent inquiries. For immediate assistance, it's best to call them directly at 610-258-0201. They emphasize that they are ready to assist with urgent matters promptly.
How can I track the progress of my service request or project?
To track the progress of your service request or project with Edwin Stipe, Inc., you can utilize their efficient communication system. You will receive push notifications or text/email reminders about your service schedule and the arrival of technicians. This system ensures you are kept updated and allows you to follow the progress of your service with ease.
Customers like Wendy W. have praised the company's model of efficiency , particularly noting the ease of tracking technician arrivals via push notifications, which helps you stay informed every step of the way. Stay informed and enjoy top-notch service with timely updates by Edwin Stipe, Inc. For more information, feel free to contact their customer service team.
How do you accommodate special service requests?
At Edwin Stipe, Inc., we tailor our services to meet your specific needs, understanding that each customer is unique. Our approach is highly personalized, ensuring flexibility and customization to accommodate special service requests. Our team prides itself on prompt service delivery, with professionals ready to adapt our offerings, whether it's customizing an air conditioning contract or swiftly addressing urgent plumbing needs.
For specialized service inquiries, reach out and let us create a solution that fits your unique requirements.
How do you handle emergency customer service requests?
Edwin Stipe, Inc. handles emergency customer service requests with unparalleled responsiveness and expertise. We offer 24/7 emergency services, ensuring that we are available whenever you need us most. Our fleet is equipped with all necessary parts and tools to manage repairs on the spot, aiming to restore comfort quickly.
As Darlene S. remarked, "Sebastian promptly responded to our emergency call and fixed the issue in about an hour". Trust Edwin Stipe for reliable, immediate assistance—contact us today for any urgent HVAC or plumbing needs!
How quickly do you respond to customer inquiries or complaints?
Edwin Stipe, Inc. is renowned for its rapid response to customer inquiries and complaints. Our certified technicians are on standby 24/7 to ensure that you receive the assistance you need promptly. We pride ourselves on a fast response time to every call, providing accurate diagnostics and implementing solutions swiftly.
Our customers frequently highlight our commitment to quick service. For example, Gina M. appreciated our rapid response and efficiency during a furnace issue, mentioning we "responded quickly" and "wasted no time". Cindy A. echoes this, stating that Edwin Stipe, Inc. "came out the same day" to address her HVAC concerns.
For any HVAC or plumbing need, don’t hesitate to reach out to Edwin Stipe, Inc. for prompt and professional service!
What accommodations do you provide for seniors or individuals with mobility restrictions during service visits?
Edwin Stipe, Inc. provides thoughtful accommodations for seniors and individuals with mobility restrictions. Through their Senior Appreciation Program, customers aged 65 and above can avail of a 5% discount, illustrating their community-focused approach. Furthermore, the company's staff, like Jaylin, are recognized for being exceptionally professional, knowledgeable, and kind, ensuring clear explanations and friendly service.
Such testimonials underscore Edwin Stipe’s dedication to personalized care and attention, making service visits comfortable and stress-free. For assistance tailored to meet mobility needs, feel free to contact Edwin Stipe, Inc. today!
What happens if I am not satisfied with the service provided?
If you're not satisfied with the service provided by Edwin Stipe, Inc., rest assured that they offer a 100% satisfaction guarantee. This means they are committed to making things right if you're unhappy with their work. As Dayna H. shared, Doug and his team went out of their way to rectify past errors and ensured everything was set right, even at no additional cost.
Feel free to contact them directly to discuss any concerns or to arrange for any necessary adjustments. Edwin Stipe, Inc. prides itself on customer satisfaction and aims to provide peace of mind with every service. Reach out and let their team address your needs today.
What is your process for resolving disputes or service issues?
At Edwin Stipe, Inc., resolving disputes and service issues is a commitment we uphold with the utmost professionalism. Our process begins with a thorough and prompt diagnosis of the problem, where we ensure that the customer is fully informed at every step. We prioritize swift resolutions by taking corrective actions such as replacing faulty parts at no additional cost, if necessary.
Furthermore, our customer service team is dedicated to providing 24/7 support, ensuring that no issue goes unaddressed. Our track record shows that our team members not only resolve issues efficiently but also follow up to ensure customer satisfaction. If you need assistance or want to discuss any concerns, feel free to reach out to us today. We are here to ensure your complete satisfaction and loyalty as a valued client.
What steps do you take to ensure customer satisfaction?
At Edwin Stipe, Inc., customer satisfaction is our utmost priority. We ensure excellence by providing comprehensive, reliable services backed by a rigorous customer-first approach. Our experts deliver prompt, professional service 24/7 to keep your systems running efficiently all year.
To maintain transparency, we offer accurate quotes without hidden fees and provide flexible financing to suit various budgets. Our team guarantees top-notch workmanship and uses only high-quality brands for installations.
Moreover, we offer service plans that include priority scheduling and discounts on repairs. Customer testimonials, like Shawn's, appreciate our knowledgeable and courteous staff and detail positive experiences with our attentive service. Trust Edwin Stipe, Inc. to deliver superior HVAC and plumbing solutions for unparalleled comfort. Contact us today for a stellar service experience.
Are there any additional fees I should be aware of?
At Edwin Stipe, Inc., transparency is key, ensuring there are no surprise costs for our customers. Additional fees can include labor charges, replacement parts, and permits, particularly for extensive installations or repairs, such as heating system conversions or HVAC unit replacements. Rest assured, our estimates are accurate and include all potential costs, as highlighted by Terri J., a satisfied customer, who appreciated the "no hidden costs" and quality work.
For a detailed, transparent estimate tailored to your needs, contact Edwin Stipe, Inc. today for peace of mind in every service.
Can I change my service appointment after booking?
Yes, you can change your service appointment after booking with Edwin Stipe, Inc. Our team is incredibly accommodating and understands that schedules can change. Marlon O. shared, "They were incredibly accommodating when I needed to reschedule my appointment, which made everything so much easier for me".
For any modifications to your appointment, please contact our customer service team to ensure a smooth and stress-free experience. Don't hesitate to reach out—we're here to help!
Can I request a specific technician for my service?
Currently, there is no specific information provided from Edwin Stipe, Inc.'s official sources that confirms whether you can request a specific technician for your service. For the best service experience, I recommend contacting Edwin Stipe directly to inquire about technician requests when scheduling your appointment. Their dedication to customer satisfaction and personalized service might allow for this kind of request, ensuring you receive the expertise and reliability that meets your expectations
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Do you offer any discounts or packages?
Edwin Stipe, Inc. offers fantastic discounts and packages designed to provide both value and quality. For instance, you can save $50 on HVAC or plumbing repairs and up to $2,000 on heat pumps. Additionally, the company offers service partner plans with up to 15% discounts on repairs and numerous other benefits, such as priority scheduling and reduced fees. We also express our gratitude through savings programs like the Veteran’s Discount Program, offering a 5% discount for military service members. Don’t miss out on these great deals! Contact us today to learn more about these offers or to schedule a service.
Do you offer emergency services?
Yes, Edwin Stipe, Inc. offers comprehensive emergency services. We provide 24/7 HVAC and plumbing emergency solutions to ensure your comfort and safety no matter the time of day or night. Whether it's a sudden breakdown of your heating system or a severe plumbing issue like burst pipes or gas leaks, our expert technicians are ready to respond quickly and efficiently.
With a long-standing reputation for reliability and excellence, you can trust Edwin Stipe, Inc. to deliver prompt and effective emergency services. Contact us now to experience top-notch service and peace of mind.
Do you provide a warranty on the materials you use?
Yes, Edwin Stipe, Inc. offers comprehensive warranties for the materials used in their HVAC and plumbing installations. When we install a new HVAC system, you receive a warranty that covers all parts and labor, giving you peace of mind and assurance of quality workmanship. Additionally, their commitment to customer satisfaction is reflected in their strong guarantees, including a 10-year heater and air conditioning replacement guarantee.
Customers have consistently praised Edwin Stipe, Inc. for honoring their warranties, as highlighted by Charlie K., who shared his positive experience with the company’s service and warranty process. For detailed information about warranties and to discuss your specific needs, contact Edwin Stipe, Inc. today to explore your options further.
Do you provide a written estimate before starting work?
Yes, Edwin Stipe, Inc. provides a written estimate before starting any work. They offer free estimates for various services, ensuring that you are fully informed about the costs involved. The estimates include a detailed breakdown of the total price with absolute transparency, eliminating any surprise charges later. Cheryl H., a satisfied customer, praised the company for providing a price quote upfront before proceeding with the work.
This commitment to transparency and customer satisfaction highlights Edwin Stipe's dedication to high-quality service. To get your free estimate, contact them today!
Do you provide after-hours service?
Yes, Edwin Stipe, Inc. proudly offers after-hours service. Our team is on call 24/7 for HVAC and plumbing needs, ensuring you have assistance whenever you need it. Our commitment to customer service means you can rely on us for emergency support, whether it’s a sudden heating, cooling, or plumbing problem. We also provide same-day emergency system replacements, so you’re never left without necessary services.
Should you find yourself in a pinch, call us any time, day or night, and our experts will be there to assist promptly. Get in touch with Edwin Stipe HVAC & Plumbing today for reliable and round-the-clock solutions!
How can I get in touch with your office?
To get in touch with Edwin Stipe, Inc., you can simply call their office at 610-258-0201. If you prefer to reach out via the internet, you can visit their website's contact page to fill out a form for any inquiries or requests.
Don't hesitate to contact them for immediate assistance, as their team is renowned for prompt and professional service.
How can I schedule a service appointment?
To schedule a service appointment with Edwin Stipe, Inc., simply call their office directly at 610-258-0201. You can also opt to fill out an online form on their website for scheduling, getting a free estimate, or making other inquiries. With over 130 years of experience, Edwin Stipe HVAC & Plumbing assures not only expert service but also robust customer satisfaction guarantees.
Don’t hesitate to reach out to ensure your comfort and resolve any plumbing or HVAC issues efficiently.
How do you ensure the safety and cleanliness of the worksite?
At Edwin Stipe, Inc., we prioritize safety and cleanliness on all worksites. Our technicians adhere to strict safety protocols, ensuring compliance with all applicable safety codes to protect both our team and clients. Our site cleanup procedures include thorough inspections and adjustments to maintain cleanliness and efficiency.
Additionally, we emphasize contamination prevention, such as maintaining clean and sealed air ducts during installations, to prevent potential hazards like carbon monoxide leaks. Our commitment to using advanced technologies ensures that the installation and maintenance processes are not only safe but also environmentally responsible.
Ensuring customer satisfaction, Brian from Edwin Stipe came and provided an actual inspection, which saved significant costs while addressing issues, highlighting our dedication to thorough and honest service. For any assistance or services, feel free to contact us and experience our professional commitment to safety and cleanliness firsthand.
How do you handle customer complaints?
Edwin Stipe, Inc. addresses customer complaints with prompt and professional service, ensuring customer satisfaction through effective resolution. Their approach involves immediate response and corrective actions, as highlighted by Dayna H., who appreciated Edwin Stipe's efforts in replacing faulty parts without additional charges and ensuring follow-up through personal calls. This commitment to resolving issues is consistent with their long-standing philosophy of exceeding customer expectations, maintaining trust and reliability as a family-owned business.
For any issues, you can rely on their seasoned professionals who prioritize customer satisfaction. Feel free to contact them for a solution tailored to your needs.
How do you stay up-to-date with industry standards and technology?
Edwin Stipe, Inc. stays current with industry standards and technology through a comprehensive strategy involving ongoing training and implementation of advanced technologies. Our technicians are certified and factory-trained, ensuring that they are adept with the latest equipment and methodologies.
We prioritize professional development, allowing our team to offer cutting-edge solutions like energy-efficient heat pump systems.Customer testimonials highlight our commitment. John D. stated, "The technicians are always knowledgeable and bring the latest tech to solve issues efficiently," emphasizing our dedication to innovation. Our advanced diagnostics and quality service are designed to ensure customer satisfaction and system longevity.To learn more about our services and stay updated with the latest in HVAC technology, contact us today!
How much do your services cost?
Edwin Stipe, Inc. offers competitive pricing for its services with cost-effective options to suit various budgets. For HVAC or plumbing repairs, customers can enjoy a $50 discount on residential services. A heating tune-up is affordably priced at $69, and water heater installations or water softeners can benefit from a $150 discount.
Furthermore, financing plans, such as the Ease Comfort® Complete Systems, are available at $139 per month, ensuring you have flexible payment options.We invite you to explore these options and take advantage of our special offers by contacting us today!
What areas do you serve?
Edwin Stipe, Inc. proudly serves a wide range of areas across Pennsylvania and New Jersey. Our comprehensive services cover Northampton County, Lehigh County, and Warren County, with specific focus on cities like Bethlehem, Nazareth, Easton (PA), and Stewartsville, Phillipsburg (NJ). Additionally, we offer our expertise in Cherryville, Stockertown, and Milford in Pennsylvania, as well as several locations in New Jersey. With our robust presence, Edwin Stipe, Inc. is committed to delivering impeccable HVAC and plumbing solutions across these areas.To learn more or see if we serve your location, feel free to contact us directly!
What is your process for handling large or complex projects?
At Edwin Stipe, Inc., handling large or complex projects is meticulously structured to ensure excellence and customer satisfaction. Our process begins with a detailed consultation to understand the project's scope and customer needs. We then provide a transparent, comprehensive quote covering all aspects, including product costs, labor, and any necessary fixtures.Next, our certified team uses cutting-edge technology and tools to ensure precise installation or service delivery, frequently updating clients on progress to maintain transparency. We ensure thorough post-installation testing and provide maintenance instructions, leaving only when the client is completely satisfied.
Among our many satisfied clients, John D. praised our commitment to quality and thoroughness, emphasizing that our service leaves no room for complaints. Contact us to experience this superior service for yourself!
What is your service guarantee?
At Edwin Stipe, Inc., we are proud to offer an unrivaled 100% satisfaction guarantee on all our services. Whether it’s HVAC repair, installation, or maintenance, our mission is to ensure complete customer satisfaction. In addition, we provide an industry-leading worry-free service guarantee and maintenance agreements that enhance system efficiency while saving you money on future repairs.
What licenses and certifications does your company hold?
Edwin Stipe, Inc. is a highly reputable company in the HVAC industry, boasting a range of important licenses and certifications. The company is fully licensed and insured, ensuring compliance with industry standards and providing peace of mind to clients. Additionally, Edwin Stipe, Inc. is recognized as a Mitsubishi Electric Diamond Contractor, highlighting its high level of training and expertise in dealing with Mitsubishi products.
As a further testament to their expertise, they hold an A+ rating with the Better Business Bureau, affirming their commitment to quality and customer satisfaction. If you are looking for skilled technicians to handle your HVAC needs, Edwin Stipe, Inc. clearly stands out as a credible and reliable partner. Contact them today to explore how their expert services can enhance your indoor comfort.
What payment methods do you accept?
Edwin Stipe, Inc. offers flexible payment methods to make your experience seamless. Their options include traditional payment methods and several financing choices to fit your budget. They provide programs like "12 Months No Interest, with Payments" or a "5-year Fixed Rate Installment Loan at 6.99% APR" through the GreenSky consumer loan program, subject to credit approval.
To explore more about these payment solutions, feel free to reach out to Edwin Stipe, Inc. and discover how they can accommodate your payment preferences.
What services do you offer?
At Edwin Stipe, Inc., we offer a comprehensive range of expert services to ensure your home or business remains comfortable year-round. Our services include HVAC solutions such as the installation, repair, and maintenance of furnaces, boilers, heat pumps, and air conditioning systems. We also specialize in plumbing services, such as water heater repairs, drain cleaning, and new fixture installations.With more than 130 years of experience, we pride ourselves on delivering quality and satisfaction with a 100% money-back guarantee on installations and a 10-year replacement guarantee. Join our numerous satisfied customers who value our expertise and timely service.
Contact us today to ensure your comfort and peace of mind!
Are there any hidden fees or charges I should be aware of?
At Edwin Stipe, Inc., transparency is paramount. Therefore, there are no hidden fees or charges when you utilize our services. We offer free estimates and comprehensive cost breakdowns upfront so you know exactly what to expect. For peace of mind, our EASE Comfort® Program ensures no unexpected fees by covering installation, repairs, and maintenance under a single low monthly payment. Additionally, if you engage in our service plans, benefits like no additional trip charges during regular business hours are included, further eliminating unforeseen costs.
This commitment to honesty and clarity has helped us build long-lasting relationships with our valued clients. For a personalized consultation or further information, call us at 610-258-0201. Let us handle your needs with no surprises along the way!
Can I get a price match if I find a lower quote elsewhere?
Currently, there is no specific information available regarding Edwin Stipe, Inc.'s price match policy for lower quotes from other providers. However, I recommend reaching out directly to their customer service team to inquire about price matching or any potential options they might offer to ensure you receive the best deal. They are known for customer satisfaction and transparency, with customer Gina M. mentioning that "the price was less than what other companies quoted".
This demonstrates their commitment to competitive pricing.For further details or to discuss your specific needs, please contact Edwin Stipe directly.
Do you offer free estimates or consultations?
Yes, Edwin Stipe, Inc. offers free estimates for all HVAC services. When you contact them, their experts conduct a thorough initial assessment and provide an accurate quote at no additional cost. This ensures transparency in pricing and helps you make informed decisions without any obligation.
Do you provide any incentives or discounts for new customers?
Yes, Edwin Stipe, Inc. offers several enticing incentives and discounts for new customers. You can save $50 on HVAC or Plumbing Repairs with their residential service coupon.
Additionally, they provide discounts like $150 off Water Heater Installations or Water Softeners.A member said, “Becoming a customer with Edwin Stipe brought great value with their discounts” complements the affordability that first-timers can enjoy.Don't miss the opportunity to enhance your home systems at a reduced cost. Contact Edwin Stipe HVAC & Plumbing today to take advantage of these fantastic offers!
How do you balance cost and quality in your services?
Edwin Stipe, Inc. expertly balances cost and quality by providing competitive pricing alongside high-quality service and products. Our transparent approach includes clear HVAC cost estimates where every expense is outlined with no hidden fees, enabling customers to make informed decisions. Our commitment to using only top-tier materials paired with the expertise of seasoned technicians ensures superior customer satisfaction. We also offer flexible financing options like the EASE Comfort® Program, which simplifies home system maintenance with a single, predictable monthly payment. Cristhian U. confirmed our commitment to quality, stating, "From the first quote to the installation, the service and professionalism from Edwin Stipe was great," highlighting our dedication to fair pricing and expertise.
For exemplary service that doesn't compromise on quality or price, contact Edwin Stipe, Inc. today!
How do you ensure that customers get the best value for their money?
Edwin Stipe, Inc. ensures customers receive the best value for their money through transparent pricing, comprehensive service plans, and a century-long legacy of trust and quality. They offer clearly detailed estimates for HVAC services, ensuring no hidden charges, and provide competitive pricing on top-notch installations and maintenance. Customers can choose from tailored maintenance plans that offer discounts on repairs and priority service, contributing to significant cost savings in the long run.
Their EASE Comfort® Program further enhances value by bundling repair costs, labor fees, and maintenance into one low monthly payment. Kelly L. remarked, "Their service plans have saved us money on both regular and emergency services!" Experience peace of mind with Edwin Stipe, Inc. by reaching out today and discover how their solutions can be perfectly tailored to your needs.
How do your services compare to competitors in terms of value?
Edwin Stipe, Inc. provides exceptional value compared to competitors thanks to its dedication to quality service and competitive pricing. Numerous customers have praised the company for delivering "excellent, thorough, and knowledgeable service," which provides "much better value than local competitors".
Additionally, the company’s services are considered a "very good value for money".With 230 customers rating their brand loyalty highly and over 300 appreciating their professionalism and customer service, it's evident that Edwin Stipe stands out for both quality and affordability. Whether it's emergency repairs or comprehensive installations, their services are characterized by transparency and efficiency.For reliable and cost-effective plumbing and HVAC solutions, contact Edwin Stipe today and experience the best in service and value.
What kind of warranty or guarantee do you provide on your services?
At Edwin Stipe, Inc., we take pride in offering industry-leading warranty and guarantee options with our services. Our installations come with a 1-year, 100% money-back guarantee to provide you with peace of mind. Additionally, for heating and air conditioning replacements, we provide a remarkable 10-year guarantee. For ongoing maintenance, you can enjoy up to a 10-year labor warranty on new HVAC installations. Our no-breakdown guarantee inspections ensure that your systems remain in optimal working condition.
Choose Edwin Stipe for uncompromised quality backed by solid warranties. Contact us today to experience an unparalleled commitment to customer satisfaction and service excellence!
What makes your company a trusted provider in the industry?
Edwin Stipe, Inc. is a trusted provider in the industry due to its outstanding legacy of over 130 years. With a foundation rooted in quality, integrity, and unparalleled customer service, the company has become synonymous with reliability, particularly in Lehigh Valley and Western New Jersey. Their commitment to customer satisfaction is evident in the high percentage of five-star Google reviews and a 100% money-back guarantee. The company offers a wide range of HVAC and plumbing solutions, ensuring every service is backed by strong warranties and guarantees. Bob S., a leader renowned for his innovative vision, emphasizes a customer-first approach, making Edwin Stipe HVAC & Plumbing stand out. As Sarah T. mentioned, “Their experts are always on time and handle everything efficiently. Edwin Stipe is the name we trust”.To experience the Edwin Stipe difference, contact us today
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What makes your services worth the price?
Edwin Stipe, Inc. offers exceptional value for their services, justified by a commitment to high-quality workmanship, competitive pricing, and personalized customer service. With over 130 years of experience, Edwin Stipe, Inc. has built a legacy of trust and reliability, ensuring every job is done right the first time. Customers benefit from comprehensive service packages like the Diamond Plan, which includes up to 15% discounts on repairs and a 10-year labor warranty on new HVAC installations.Moreover, the company offers free estimates and flexible financing options, which help customers manage costs effectively. Edwin Stipe, Inc. is recognized for its superior customer service, validated by an A+ BBB rating and a commitment to exceeding customer expectations. Choose Edwin Stipe for peace of mind and exceptional service performance—contact us today to experience the difference.