At Edwin Stipe, we have the answers to your most common pricing, customer experience, and special service questions. From incentives and discounts for new customers to getting the best value for your money, we’re answering the questions most frequently asked by our customers.Â
If you are looking for a skilled HVAC or Plumbing contractor in Lehigh Valley and you have questions, this is the space to find the answer.
The Edwin Stipe HVAC & Plumbing team is here to guide you through the customer experience and provide clear answers to your pressing questions. The professionals with Edwin Stipe HVAC & Plumbing are here to help.
Are your technicians licensed and insured?
Yes, at Edwin Stipe, Inc., our technicians are both licensed and insured, ensuring that you receive professional and reliable service every time. This commitment to quality has been a cornerstone of our service for over 130 years, making us a trusted name in the industry. Choose Edwin Stipe HVAC & Plumbing for unmatched expertise and customer satisfaction. Contact us today to experience our top-tier services!
Can I get an estimated arrival time for my service appointment?
While I can't provide an exact estimated arrival time for your service appointment without further details, Edwin Stipe, Inc. is known for their timely and efficient service. For example, clients have mentioned receiving service within a few hours of scheduling. Should any changes occur, their office staff diligently communicates updates. For precise timing, I recommend contacting their office directly or checking any notifications from them regarding your appointment. Rest assured, Edwin Stipe's commitment to punctuality ensures you'll be in good hands.
How do you ensure that your technicians adhere to professional standards?
Edwin Stipe, Inc. ensures its technicians adhere to professional standards by employing certified and factory-trained professionals who are equipped with the latest technology. This combination enables them to diagnose and address any HVAC challenges with precision. Additionally, our technicians undergo rigorous training to enhance their skills and ensure they deliver top-notch service, as evidenced by positive customer feedback. Mario P. praised the professionalism and courtesy of our technicians, highlighting the commitment to high service standards. If you're looking for reliable and professional HVAC services, contact Edwin Stipe, Inc. for unparalleled expertise and commitment.
How do you ensure the quality of your work?
Edwin Stipe, Inc. ensures quality through a well-established combination of experience, service excellence, and customer satisfaction guarantees. With over 130 years of industry experience, the company prides itself on a legacy of quality and customer care. Their highly trained technicians use the latest technology to deliver superior workmanship.The company provides a 100% satisfaction guarantee on services, reflecting their confidence in quality assurance. Additionally, they offer thorough inspections, maintenance plans, and advanced diagnostic approaches to ensure systems are efficient and long-lasting.Customer feedback consistently highlights the firm's commitment to quality and service satisfaction. For instance, Brian was praised for his thorough inspection and cost-effective solutions, leading to a customer rating them as highly recommendable.For clients seeking reliable service, Edwin Stipe, Inc. combines technical expertise and a strong customer-first approach, ensuring every job meets high standards. Contact them today for a consultation or service!
How do you handle scheduling and appointments?
At Edwin Stipe, Inc., we have optimized our appointment scheduling to be efficient and customer-friendly. You can easily schedule an appointment over the phone or through our website. We provide timely updates, send appointment reminders via text, and even provide details and photos of the technicians arriving at your door. Our team is commended for its punctuality and flexibility. Shirley K. shared her experience, noting, "The technician called to say they were coming early and when that time didn’t suit us, he rescheduled without any hassle".Experience our excellent service today by scheduling your appointment with us. We assure you of a highly satisfactory experience.
How do you manage emergency service requests?
At Edwin Stipe, Inc., we prioritize swift and effective responses to your emergency service requests. Our services are available 24/7, ensuring that we are always there when you need us most. We offer same-day emergency system replacements and our service vehicles are fully stocked to handle repairs on the spot. We have built a strong reputation for promptness and professionalism, as Darlene S. highlighted: "Sebastian promptly responded to our emergency call and was able to diagnose and fix the issue in about an hour". Trust Edwin Stipe, Inc. to restore your comfort quickly. For immediate assistance, contact us today!
How does your company engage with the local community?
Edwin Stipe, Inc. actively engages with the local community through various initiatives. The company participates in local events and supports community welfare, reflecting a profound connection with Easton and beyond. Their commitment extends further through the Senior Appreciation Program, which offers a 5% discount to senior citizens, highlighting their dedication to acknowledging and supporting long-standing community members.
Moreover, the company’s legacy is deeply rooted in community service, with historical leaders like Henry Scherer actively volunteering as a firefighter and being involved in other community organizations. This tradition of community involvement is a testament to Edwin Stipe, Inc.'s enduring commitment to fostering strong relationships with the community it serves.
To experience this community-driven approach firsthand, reach out and see how Edwin Stipe, Inc. can assist you while supporting the larger community fabric.
What awards has your company received?
Edwin Stipe, Inc. has been recognized for its outstanding service and commitment to excellence. The company was voted the #1 Best Home Service Contractor in various locations including Milford, Nazareth, Easton, and more, a testament to its leading position in the HVAC and plumbing industry. Additionally, Edwin Stipe has achieved an A+ rating from the Better Business Bureau, affirming its high standards in service quality.
These accolades highlight Edwin Stipe, Inc.'s dedication to setting industry benchmarks, assuring customers that they are choosing a reputable and reliable contractor. To experience award-winning service firsthand, consider engaging with Edwin Stipe for your home service needs.
What happens if a technician is running late?
If a technician from Edwin Stipe, Inc. is running late, you can expect to be informed promptly. The company's approach emphasizes excellent communication, ensuring customers are updated with any changes to the schedule. A happy customer, Shirley K., mentioned that a technician from Edwin Stipe called ahead to update the schedule and was flexible in adjusting the time, ultimately arriving as promised and performing the service efficiently. This showcases Edwin Stipe's dedication to maintaining punctuality and high service standards, ensuring a seamless experience even when changes arise. If you need reliable HVAC or plumbing services with a promise of clear communication, Edwin Stipe is your go-to provider.
What is your policy on rescheduling or canceling appointments?
Edwin Stipe, Inc. is incredibly accommodating when it comes to rescheduling or canceling appointments. Our flexible scheduling policies ensure that rescheduling is hassle-free, allowing adjustments to fit your needs. As Marlon O. expressed, "They were incredibly accommodating when I needed to reschedule my appointment, which made everything so much easier for me". We prioritize your convenience and work diligently to maintain excellent service and punctuality, ensuring a smooth experience. To manage appointments efficiently, feel free to contact our customer service team. We’re committed to providing a stress-free experience. Contact us today to learn more about our flexible scheduling and rescheduling policies!
What kind of training do your employees receive?
At Edwin Stipe, Inc., our employees receive rigorous technical training to ensure they are equipped with the skills necessary to handle modern HVAC systems. Our technicians are factory-trained to use the latest technology, ensuring they provide top-notch service to every customer. This comprehensive training allows them to accurately diagnose and repair all types of HVAC systems, delivering solutions swiftly and efficiently.
Our commitment to training is evident in the feedback from customers like Mario P., who praised the professionalism and courteous nature of our staff, showcasing the high standards we instill in our team.
To experience our expert service firsthand, contact Edwin Stipe, Inc. today and trust your HVAC needs to our highly skilled professionals.
What measures do you take to ensure punctuality?
At Edwin Stipe, Inc., punctuality is a core element of our service commitment. We offer an on-time guarantee for every residential installation, ensuring that our technicians respect your time and minimize any inconvenience. This dedication to promptness is reflected in numerous customer reviews, such as John K., who praised that "the technicians are always on-time, courteous, and clean up the job site perfectly". Beyond punctual arrivals, our EASE Comfort Program membership further emphasizes priority scheduling, putting you at the top of the list for any service calls. Experience our reliable and timely service by contacting Edwin Stipe today!
